At The GBS, we are committed to providing a smooth and reliable shopping experience. Whether you are purchasing a refurbished iPhone, iPad, Samsung smartphone, AirPods, or another electronic device, we aim to ensure your order reaches you safely and that you are satisfied with your purchase.

1. Delivery Policy

We offer delivery on orders placed through our website. Your order will be processed and dispatched according to our order fulfilment procedures.

Delivery Times

The delivery time for your order will depend on the shipping method you select at checkout. Please refer to the estimated delivery timeframe provided for your chosen shipping option when placing your order.

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

Order Processing & Dispatch

Once your order has been processed and dispatched, delivery will be handled by the relevant shipping provider. Please ensure that your delivery address and contact details are accurate when placing your order to avoid unnecessary delays.

Delivery Issues

If your order has not arrived within the expected delivery timeframe or you experience any delivery-related issues, please contact our team for assistance.

2. Returns Policy

We want you to feel confident when shopping with The GBS. We offer a 30-day returns policy, giving you 30 days to request a return from the date you receive your order.

To be eligible for a return, your item must be in its original condition, with all included accessories, packaging, and any supplied documentation where applicable. Proof of purchase will also be required.

How to Request a Return

To start a return, please contact us using one of the email addresses below. Include your order details, the item you wish to return, and the reason for your request. Our team will provide further instructions on how to proceed.

Please do not send an item back before contacting us and receiving return instructions.

Refurbished Electronics

We sell refurbished electronic devices, including iPhones, iPads, Samsung smartphones, AirPods, and other products. Please review the product description and condition details carefully before purchasing.

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can assess the issue and advise you on the next steps.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request. If your refund is approved, it will be processed using the original payment method, where applicable. The time it takes for the refund to appear in your account may depend on your payment provider.

Return Shipping Costs

Please contact our team for confirmation of the applicable return shipping arrangements and any associated costs before sending your item back.

Your Consumer Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws. Where an item is faulty, not as described, or otherwise covered by your legal rights, those rights remain unaffected by this policy.

3. Contact Us

If you have any questions about delivery, returns, or refunds, please get in touch with our team.

The GBS

Website: https://thegbs.co.uk/

Email: atif@thegbs.co.uk

Email: razatif@gmail.com

We are here to help make your shopping experience as straightforward and convenient as possible.